Privacy Policy

Welcome to Away.

We are committed to protecting our users' privacy and safeguarding their personal information. This policy explains how we collect, use, share, and protect information when you use the Away application, website, and the car rental services provided through them.

By using Away's services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our services:

Account Information

Full name.
Mobile phone number.
OTP (One-Time Password).

Identity Information (when required)

We may request certain documents to complete rental transactions or verify your identity, such as:

National ID or residency permit.
Driver's license.
Date of birth.
Any additional documents required by the rental company or applicable regulations.

Booking Information

Selected vehicle.
Pick-up and return date and time.
Pick-up and return location.
Rental fees and charges.
Booking status.

Location Information

With your consent, the application may use your geographic location to:

Display nearby available vehicles.
Determine pick-up and return locations.
Improve your user experience.
Provide location-based services.

You may disable location sharing through your device settings; however, some services may not function as intended.

Device Information

We may collect technical information such as:

Device type.
Operating system.
IP address.
Device identifier.
Usage and error logs.

2. How We Use Your Information

We use the collected information to:

Create and manage user accounts.
Process car rental requests.
Communicate with users regarding their bookings.
Send booking-related notifications.
Verify identity when necessary.
Process payments.
Improve service quality.
Detect and prevent fraud.
Comply with legal and regulatory obligations.

3. Electronic Payments

The Away application supports multiple electronic payment methods, including Apple Pay.

Away does not store or retain full payment card details or card numbers.

All payment transactions are processed by certified payment service providers in accordance with applicable security standards. No card information is stored on Away's servers.

4. Information Sharing

We do not sell your personal data.

Information may only be shared in the following circumstances:

With car rental companies to fulfill bookings.
With payment service providers to process transactions.
With technical and hosting service providers.
With government or judicial authorities when required by law.
With your explicit consent.

5. Information Security

We implement appropriate technical and administrative measures to protect user data, including:

Encrypting communications using HTTPS.
Restricting access to personal data.
Securing databases.
Monitoring systems to prevent unauthorized access.

Despite these efforts, no system can guarantee absolute security.

6. Data Retention

We retain information for as long as it is necessary to:

Provide our services.
Manage user accounts.
Fulfill legal obligations.
Resolve disputes.
Enforce agreements.

Once the information is no longer needed, it is deleted or anonymized in accordance with applicable regulations.

7. Cookies

The website may use cookies and similar technologies to:

Improve performance.
Save user preferences.
Analyze website usage.
Enhance user experience.

You may disable cookies through your browser settings; however, some services may be affected.

8. Notifications

The application may send notifications related to:

Booking status.
Payment confirmation.
Rental period expiration.
Offers and services (with your consent where required).

You may disable notifications through your device settings.

9. User Rights

Subject to applicable regulations, you have the right to:

Access your personal data.
Request updates or corrections to your data.
Request account deletion where possible.
Withdraw consent for certain types of processing.
Object to certain uses of your data where permitted by law.

Please contact us to exercise any of these rights.

10. Children's Privacy

Away's services are not intended for individuals below the legal age required to enter car rental agreements, and we do not knowingly collect their personal information.

11. Third-Party Services

The application or website may contain links to or services provided by third parties, such as:

Payment providers.
Mapping services.
Notification services.
Analytics services.

These services are governed by their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised last-updated date.

Your continued use of our services after any changes are published constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Away

Website: https://away.sa

Email: privacy@away.sa

Thank you for using Away. We are always happy to serve you.